The Seven Days That Weren't There

A condominium board president in Miskolc was named in the paperwork of an insurance claim for the first time in her four years on the board, after a resident slipped on the stairwell landing outside the third-floor units and filed a liability claim against the building.

The insurer asked for footage from the day of the incident, and the property manager found two problems at once. The system only kept seven days of recordings, and the date in question was already eleven days old by the time anyone thought to pull it. Worse, the exact landing where the fall happened had never actually been in frame. Nobody had noticed the blind spot, because no incident had ever required checking that spot before. The insurer's response flagged both issues as a documentation failure, and mentioned, almost as an aside, that gaps like this tend to show up in renewal pricing. The board president, whose signature was on the building's policy, wanted a system that would never leave her exposed like this again. She had no real sense of what retention period or coverage an insurer would actually consider adequate, so she called AION Networks.

AION ran a liability-focused audit instead of a purely technical one: walking the building's actual claim-prone zones, the stairwells, parking areas, elevator lobbies, and the playground, and mapping camera coverage against those specific areas instead of wherever cameras already happened to be. Retention was set to match the claims-window language already written into the building's policy. AION also put together a one-page coverage and retention document the board could hand straight to their insurer at the next renewal.

The board president now has something concrete to hand over at renewal, instead of just assuming the system was "probably fine." The insurer's documentation concerns have a clear, written answer. AION still maintains the system and reviews the coverage document every year before the policy comes up for renewal.